Privacy Policy
Last updated September 2026
1. Who we are
LeadShield provides AI call answering, lead verification and messaging tools for businesses. This policy explains how we handle information when businesses use our platform and when their customers contact them through it.
2. Information we collect
Account details (name, email, company), business information you add to the Knowledge Base, and data processed on your behalf such as call recordings or transcripts, caller phone numbers, form leads, and WhatsApp, Instagram or website chat messages.
3. How we use information
To answer and screen calls and messages, verify leads, transfer genuine callers, generate summaries and analytics, provide support, and improve reliability. We never sell personal data.
4. AI processing
Conversations are processed by AI models selected in your agent settings to produce replies, screening decisions and summaries. Only the information needed for each request is sent, and business documents are searched in small excerpts rather than shared in full.
5. Sharing
We share data only with service providers needed to run the platform (hosting, calling, messaging, AI and payment providers), or where required by law. Each business controls its own customer data.
6. Security and retention
Data is encrypted in transit, provider keys are encrypted at rest, and access is limited to members of your company. We keep data while your account is active and delete it on request or after account closure, unless the law requires longer retention.
7. Your rights
You can access, correct, export or delete your data, and object to certain processing. Callers who contacted a business should contact that business first; we will assist them.
8. Contact
Questions about privacy? Use the Contact us page and we will respond within a few business days.